Modelling good managers - Look out for and notice what successful managers, in your organization, do that differentiates them from others. Pay particular attention to how they communicate with their staff.

Good managers clearly communicate their expectations. They tell employees the outputs/outcomes expected, but allow some discretion over how they go about achieving the results. When an employee has done a good piece of work they notice this and recognize the employee for doing this straight away...

What companies can do to minimize the impact of bad bosses

Recruitment and selection - Well-trained and skilful recruiters will assess candidates against a set of defined behavioural competencies to ensure they are the right fit for your organisation.

Get the most from training - Be clear about the outcomes; what will the training deliver? what behaviours should change? Training teams together rather than individually will help team-building. Investing in training for first-time managers will ensure they start as they mean to go on and bad habits will be avoided...

What employees can do to minimize the impact of bad bosses

Change your mindset - Ever thought why your boss behaves the way they do? Perhaps it is because they feel outside their comfort zone and do not realise the impact their behaviour has.

Behaviour breeds behaviour - Act with your boss the way you want them to act with you. You may be surprised by the response...